FAQ
Do you have a question? We have the answer.
Admission to the casino
What are the entry requirements for the casino?
To visit the Casinò Fontana, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How does the casino operate?
The CasinòFontana is open from 3pm to 2am, every day of the year.
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Admission to the casino is free of charge.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Other questions regarding the casino
What are the payment methods in the casino?
We accept VISA, DINERS, EUROCARD-MASTERCARD cards, and all major currencies at current exchange rates.
Are there phone charging stations available in the casino?
Yes, the casino offers several charging stations for phones.
What kind of games are available?
You can check the full selection of games and the minimum and maximum bets on them here.
Do you organize casino tournaments and other promotions?
Yes, in the casino we organize slot machine tournaments, prize games, and other special offers for you. Check the current offer here.
Do you have a loyalty program for your guests?
In our company, we have the Privilege Club loyalty program, which includes the Korona as well as other centers and hotels. We reward all of your spending.
Can I smoke near the slot machines?
An indoor smoking lounge is available, but smoking is not permitted elsewhere in the casino.
Entry Restrictions
I have been banned from entering the casino. What does that mean?
In accoradnce with the legislation of the Republic of Slovenia, the casino reserves the right to deny entry to players or visitors who who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban. Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.
Can I issue a self-ban from entering the casino?
Yes, in accoradnce with the legislation of the Republic of Slovenia every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form. You can request a self-exclusion only in person at the casino.
Who should I contact if I have problems with excessive gambling?
If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals.
Privilege Club
What is the Privilege Club and how can I join?
The Privilege Club is a loyalty program for Hit Universe of Fun centres, rewarding your loyalty continuously. When visiting, stop by the Privilege Point to receive all the information about the benefits and to fill out the membership form.
Can I join online?
Currently, you can only join the club in person at the centre. The exception is the online casino, where you can register remotely. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the casino.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services, including gaming, accommodation, food, and beverages. You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the Privilege Point during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for gaming, food, accommodation, or spa services in Hit Universe of Fun centres. Learn more here.
How can I use points for gambling?
Points can be redeemed for gaming under the following conditions.
Does the money I win remain on the Privilege card?
Only points are accumulated on the Privilege card. You must print a ticket from the slot machine, which can be exchanged for cash at the cashier or an automated teller.
Do I need to be a member of the Privilege Club to register for the My Privilege online application?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
All information regarding the Privilege Club is available at the Privilege Point or by casino hosts.
Contacts:
Parking and access
Where can I park?
There is a large free parking space in front of the casino entrance.
Navigation to our casino
What transportation options do you recommend for getting to your centre?
Depending on where you’re coming from, we recommend different ways to reach us:
CAR
Book a paid transfer to/from Casino Fontana t +386 3 581 62 88
PLANE
Nearby airports: Maribor (50 km) | Zagreb (85 km) | Graz (105 km) | Ljubljana (115 km)
TRAIN
Nearby train stations: Rogaška Slatina, Grobelno (20 km) | Celje (35 km)
AVTOBUS / SHUTTLE
Nearby bus stations: Rogaška Slatina | Celje (35 km)
Restaurant
Is there a restaurant available in the casino?
The Casinò Fontana offers a bar with a selection of drinks and snacks. For a full restaurant service, guests can visit the restaurant located in the Donat Hotel, which also houses the Casinò Fontana.
Employment
Kakšne zaposlitvene priložnosti ponuja Hit?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Urniki
What are the casino working hours?
The casino is open daily from 3pm to 2am.
What are the hours of operation of gaming tables?
The gaming tables operate daily from 7pm to 2am.
Additional questions
You still don't have the answer to your question?
Call us on +386 3 581 62 88 or send us an email to marketing.fontana@hit.si. You can also leave us your contact or follow us on social media @fontana.rogaskaslatina.